Ecommerce Account Manager

About Us

Magneto IT Solutions is a global, AI-driven Digital Commerce and Growth Marketing Partner leading how ambitious B2C, D2C, and B2B brands build, scale, and grow high-performance digital commerce ecosystems. Operating across North America, the United Kingdom, Europe, MENA, Australia, and Asia, we partner with brands at a strategic level, owning commerce growth outcomes, not just execution. Our work spans enterprise commerce platforms, composable and headless architectures, AI-driven personalisation, and performance-led growth strategies built for global scale. We act as a strategic extension of our clients’ leadership teams, collaborating closely with CXOs, digital, technology, and marketing leaders to align commerce initiatives with measurable business objectives. Our approach is consultative, data-led, and outcome-driven, ensuring every investment is tied to growth, efficiency, and long-term impact.

Visit us: https://magnetoitsolutions.com/

Key Responsibilities

• Identify upsell and cross-sell opportunities across services and solutions.
• Work closely with Sales and PM teams to expand client engagements.
• Develop strategies to protect and increase recurring revenue.
• Build strong relationships with key client stakeholders and decision-makers.
• Act as the primary point of contact for strategic client discussions.
• Conduct regular client business reviews and consultation meetings.
• Maintain high levels of client satisfaction and engagement.
• Analyse client businesses and ecommerce operations to identify growth opportunities.
• Provide strategic consultation on digital commerce improvements.
• Recommend technology, marketing, and optimisation strategies.
• Bridge communication between Sales, Project Managers, and Delivery teams.
• Ensure alignment between client expectations and delivery capabilities.
• Support internal teams with account insights and growth opportunities.
• Maintain structured documentation for accounts, growth plans, and opportunities.
• Prepare account reports, performance reviews, and revenue projections.
• Ensure strong governance and reporting discipline.

Technical Skills Required

• Own revenue growth targets for existing client accounts.
• Strong understanding of ecommerce platforms and digital commerce ecosystems.
• Knowledge of platform capabilities, limitations, and architecture considerations.
• Understanding of CRO (Conversion Rate Optimization)
• Knowledge of SEO (Search Engine Optimization)
• Understanding of PPC (Paid Advertising)
• Basic understanding of enterprise ecommerce technical architecture.
• Ability to communicate with technical teams and solution architects.
• Strong ability to analyze client data, performance metrics, and business insights.
• Knowledge of financial metrics and cost-benefit analysis.
• Ability to evaluate the ROI of proposed solutions and strategies.
• Strong presentation and documentation skills.
• Ability to create clear strategic proposals and reports.