Dover-Jewelry-Logo

Dover Jewelry is a US-based premier online retailer offering rare and collectible antique and estate jewelry products. With over 25 years of expertise, they feature authentic vintage pieces from renowned designers, captivating collectors and enthusiasts worldwide with their commitment to quality, artistry, and timeless elegance.

Country

United States

Duration

12 weeks

Industry

Luxury & Jewelry eCommerce

Services

Magento 2 Upgrade

Support & Maintenance

Security Optimization

Technologies

Magento 2

Jira

icon Key Objective

Dover Jewelry, a premium brand, faced issues with its outdated Magento version, which posed significant security vulnerabilities to its eCommerce platform and heightened the risk of potential cyberattacks. Additionally, previous vendors’ lack of timely and reliable support further compounded these challenges. To address these issues, they approach us. We helped them with a comprehensive Magento version upgrade alongside improved vendor support to enhance their platform’s security, stability, and overall performance

icon Core Challenges

Outdated Magento Version
The client was operating their Jewelry store on an obsolete Magento version leaving the eCommerce platform vulnerable to critical security threats and potential hacking incidents, creating significant risks for the client’s data integrity and overall business operations.

Lack of Vendor Support
The previous vendor failed to provide timely updates or necessary security patches, causing operational inefficiencies and leaving the platform exposed to vulnerabilities that affected the store’s performance and reliability.

Inefficient Issue Management:
Without a structured support system in place, the client experienced frequent delays in resolving technical challenges, resulting in disruptions to operations and an inability to address urgent issues effectively and efficiently.

icon Result

Magento 2 Version Upgrade 
We helped Dover Jewelry to successfully upgrade its existing version to Magento 2. Fixing security issues and improving platform stability. This upgrade greatly enhanced the stability of the store and protected it from possible cyber attacks and old system threats.

Jira-Based Issue Tracking
We optimized the support process with the implementation of a Jira-based tracking system. This made logging, tracking, and management of support requests more efficient, with real-time updates and quick resolution of technical problems, allowing smoother operations for the client after the upgrade.

Improved Security and Performance
The Magento update eradicated key vulnerabilities, minimizing security threats to the eCommerce platform. This improved the overall performance of the system and created a safer, more trustworthy environment for both the business and its customers.

Enhanced Store Efficiency
Improved response times and streamlined backend processes accelerated the operational efficiency of the store. This not only accelerated the admin workflow, but also provided an enriched shopping experience for customers through a more responsive and seamless platform.

Comprehensive Support & Maintenance
We built a systematic support and maintenance system. It includes a real-time monitoring process, timely security patches, and performance optimization. This provided a stable and uniform environment for effective handling of operational problems and smooth platform functionality. Further, a 3-month maintenance plan was put into action to ensure prompt problem-solving and long-term stability, allowing Dover Jewelry to concentrate on expansion while running a high-functioning and secure eCommerce platform.

Upgraded Jewelry Store With Magento 2.0 for a Seamless Shopping Experience

Magento 2 Version Update for a more secure and scalable store
Upgraded Jewelry Store With Magento 2.0 For A Seamless Shopping Experience Main Image
Dover Jewelry mobile experience - Left Image
Dover Jewelry Web Experience Right Image

Revolutionizing Dover Jewelry’s eCommerce Platform with Scalable Magento 2 Solutions and Reliable Ongoing Support

Secured And Optimized ECommerce Platform 1
Reliable Support And Maintenance 2
Future -ready jewelry eComemrce - 3
Dover Jewelry products - Bottom Image
LET’S GET IN TOUCH

Empowering Global Brands to Elevate Their Next-gen eCommerce Experiences

250+

Global Team

14+

Years of Experience

400+

Stores Launched

Your Custom Consultation is Waiting —Let's Talk Now

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