Privacy Policy

This is a summary of our new privacy policy, which took effect on March 1st, 2019. It covers every MAGNETO (Magneto It Solutions Pvt. Ltd.) website that links here and all of the products and services on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.

This document is a digital record under India’s Information Technology Act, 2000. It includes rules and amendments related to electronic records in different statutes. A computer system generates this electronic record and does not require any physical or digital signatures.

This privacy policy applies to all users and subscribers of our websites. By using this website or signing up offline, you agree that you have read the privacy policy and accepted the agreement.

In these Terms, we refer to magnetoitsolutions.com as “we” or “us” or “website” or “Company” or “MAGNETO”. We use “you” to refer to a subscriber/user of the website.

Our Privacy Commitment

We gather information to improve services for all users, current clients, and potential new clients. We collect information to enhance services for all users, current clients, and potential new clients. This information includes basic details such as your IP address to identify your location. We also gather more advanced data, such as your referral URL, to determine which website referred you to us.

MAGENTO values your privacy and data protection rights. We understand the importance of safeguarding your personal information. Our Privacy Policy explains what information we collect and how we use and share it to help you understand. This Privacy Policy applies to our websites, applications, products and services.

MAGNETO will not share your information with third parties for advertising or monetary gain. They also will not use your information to show you ads or promotions from other people. This has been our approach and commitment for almost 10 years, and we remain the same.

This policy explains the information we collect, how we use it, who can access it, and what you can do. It tells you the types of information we collect and why we collect it. It also explains who has access to this information and how it is used. Lastly, it outlines the steps you can take regarding your information.

1) Information MAGENTO collects and controls

We only collect the information we need, which is essential in providing services to you. You may provide us with information when you contact us by email, forms, or request our services or products. We store your name and contact information, such as phone number, social profile, address, etc., and project-related details.

We gather basic information when you visit our website or use our service. This includes how you came to the site, where you clicked, your location, and which features you use. We use this information to improve our websites and services and serve you better when providing our services.

Sometimes, we receive information indirectly. You can ask about our services through a referral program or reselling partner. You can also log in to our products using LinkedIn, Google, or Facebook services. In that case, they’ll pass on your contact information to us. We’ll use that information to complete your request.

 We’ll access your interactions and profile information if you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us). We’ll still have that information even if you remove it from the social media site later.

What we do with your information

We use your information to provide the requested services and create and maintain your accounts. We use it to talk to you about the services you use. We also use it for customer support requests. Additionally, we may inform you about new services you might like.

We may also ask for your feedback. Lastly, we use it to update you on policies. We analyse the information we collect to understand user needs and to improve our websites and services.

We must have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you requested. When that’s not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

You have the option not to share certain information. You can choose not to provide it initially or decide to opt-out at a later time.

If you turn off cookies, your browser won’t give us information. However, some website features may not work properly. We turn off third-party cookies entirely from all MAGNETO websites.

We only allow employees and vendors who need it to use your personal information.

The EEA allows people to control their data. They can access, correct, delete, limit use, and move their data. They can also file complaints or objections. MAGNETO undertakes to provide you with the same rights no matter where you choose to live.

We keep your personal information for as long as needed for the reasons stated in the Privacy Policy. We will delete, anonymise, or isolate your information when we no longer need to process it.

2) Information that MAGNETO processes on your behalf

If you handle other people’s data using MAGNETO services, such as information about your customers or employees, you entrust that data to us for processing.

As a service provider, you may need to share data from your customers, employees, and vendors for project development. You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

We hold the data as long as you choose to use MAGNETO services. If you cancel your contract, we can save a copy of your data for a period of time. We will only delete it from our servers with your approval.

Suppose you are in the European Economic Area and believe someone has entrusted your information to us for processing (for instance, your employee, your employer or a company whose services you use). In that case, you can request specific actions from us regarding your data. If you want to exercise your data rights, contact the person or company who provided us with the data. We will assist you with your request.

3) General

There are some limitations to the privacy we can promise you. We may disclose personal information if required by law, to prevent fraud, enforce agreements, or ensure the safety of our users. We do not currently follow requests to not track online activity from internet browsers. We will start following these requests when a standard way of handling them is established.”

Third-party websites and social media widgets have their separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.

If you have any questions about how we handle your privacy, please contact us. If you need a GDPR-compliant Data Processing Addendum, please contact us. Let us know if you think we have collected personal data from a minor. If you want us to delete your personal information from our blogs or forums, we can also help with that. You can also check our Security Policy and Privacy Policy.

We will let you know if we change our privacy policy or decide to sell our services. We will contact you to inform you of any significant changes.

The Privacy Policy Shall be Governed In These Areas

1) Information we may collect about you

When you contact us, you must complete a registration form with basic contact information or give your details over the phone. This is necessary for requesting a quote for a development service, registering for an event, or subscribing to our mailing list. This is required when requesting a quote for a development service, registering for an event, or subscribing to our mailing list.

This information might include your name, address, email address, phone number and other relevant information. By sending us emails, you agree that we may keep the content and details of your email address. You also agree that we will use your email and phone number to send you promotional messages.”

We gather information from any communication you have with us, such as contact forms on websites, emails, or phone calls.

We may collect information about your location and engagement with the event for service & solutions promotions and any events we exhibit or participate in.

We collect information about you visiting our website and how you use it. This could include details such as your IP address, location, device information, browser type, and referring website. It may also involve the length of your visit, operating system, page views, and the specific pages you viewed.

A third-party website analytics service provider may collect this information for us using cookies. We also use cookies and pixels in our emails to track delivery and open rates, which are stored against your email address and profile.

We use third-party analytics services for more detailed analytics purposes. We will have limited control over this Analytics. Therefore, you agree and acknowledge that we shall not be held responsible for privacy issues relating to the same.

We may gather information about you from other partner companies to provide our services.” Third-party entities may collect information directly from your websites or your digital presence. We may also receive information about you from third parties where you have consented to such third party sharing your information.

2) How we use information about you

We may use your information for the following purposes depending on our relationship with you. Before you share your information with us, we will provide more information on how we plan to use it. If necessary, we will also offer a link to our privacy policy.

• We use personal data to:

Provide you with the information you requested about development services and other services we provide (for example, online webinars, news and promotional materials).

We invite you to meet us at the events and exhibitions.

Analyse user traffic to measure the use of our websites and improve their content.

To comply with or abide by legal obligations or requirements.

• The purpose of this is: We will need to use your contact details to keep you updated about the products or services you have indicated you are interested in.

We will need to use your details for planning of business meeting.

We may use your IP address to analyse and improve our website and services.

We may need to use or process your personal data to comply with some legal requirements.

• The applicable legal basis: By requesting information from us, you consent us to use your data to communicate that information..

Where you have registered to attend or meet at an event, we need to use your personal data in this way to perform our business ties and meetings.

We have identified web analytics as a legitimate interest of our business, and allow us to better meet your needs as a customer.

Where we need to process your data for these reasons, the legal basis will be compliance with a legal obligation.

You can find out more information on the privacy notice provided at the time you submit your data to us or in your contract with us (if applicable).

3) Who we might share your data with

In certain circumstances we may share your personal information with:

• Government authorities for legal compliances and processes.
• Third-party vendors that could help you in your projects and business, with your consent.
• Website users through testimonials and portfolio, with your consent.
• Event organiser’s portal that asks for specific information to send meeting invitations.
• Internal references and contacts that could help you in your business, with the mutual consent of both parties.
• New customers that ask for region-specific references, with your consent.
• AWS if you have opted for Cloud services.
• We may share information with third parties to enforce our legal rights. We may also share information to protect our employees’ rights, property, or safety. This sharing of information may be permitted or required by law.

4) Cookies

We use cookies to ensure you get the most out of our site. Cookies are small text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. To avoid cookies on your device, adjust your browser or device settings to reject them.

To learn how to reject cookies using your internet browser, check the “Help” section or visit http://www.allaboutcookies.org/. Please note that if you set your Internet browser to reject cookies, you may not be able to access all of the functions of our websites.

5) Third Party Content, Sites, and Contributions

Some of our websites may contain content and links to other websites or apps that third parties operate. We cannot control third-party websites or apps. Our Privacy Policy does not cover them. This includes their use of cookies.

Before using any third-party website or app, make sure to review their terms and conditions and Privacy Policy. Before using a third-party website or app, review their terms and conditions and Privacy Policy. This will help you understand how your information is collected and used. It will also let you know if they use cookies and for what purpose.

6) How do we look after your data and how long we keep it for

We use technology and security measures to protect your information from unauthorized access, unlawful use, or destruction.

Transmission of information over the Internet can be insecure. We try to keep your information safe, but we can’t always guarantee it when sent over the Internet.

7) Where we store your information

When using a MAGNETO, our IBM servers are protected by a Sonic wall firewall. Online servers are on secure cloud platforms. On top of that, MAGENTO has configured some extra layers of data protection and security requirements.

MAGNETO has a systematic and ongoing approach to managing information security that affects company and customer information’s confidentiality, integrity, and availability.

We will do everything needed to keep your information safe and follow this Privacy Policy. If necessary, we will also use extra measures to ensure your data is processed securely.

8) Your rights in relation to your Personal Data

You have the right to:

• To get a copy of your personal data, write to the Data Protection Officer and ask for it. You can ask us to provide the data in a commonly used machine-readable format.
• If you think any of your information is wrong, contact our Data Protection Officer to update it.
• Contact the Data Protection Officer to ask us to stop processing your data or withdraw consent, where we rely on consent as the legal basis for any data processing.
• Contact the Data Protection Officer to request that we delete your data.

Disclosures in compliance with legal obligations

We may need to keep or share your personal information and service data to comply with the law or government requests. This includes situations related to national security.

Enforcement of our rights

We may share personal information and service data with a third party for certain reasons. These reasons include preventing fraud, investigating suspected illegal activity, enforcing our agreements or policies, and protecting the safety of our users.

Business Transfers

We do not intend to sell our business. However, if we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or the use of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

Compliance with this Privacy Policy

We regularly review your personal information to make sure it is used in accordance with our Privacy Policy. If you have concerns about our adherence to this Privacy Policy or how your personal information is used, kindly write to us through this form. If required, we’ll contact you and coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We can update the Privacy Policy whenever we need to. We will notify you about any changes through a service announcement or email to your main email address. You will get an email before any big changes to the Privacy Policy. This email will go to your main email address. It will be sent at least 30 days in advance. The changes could affect your rights. 

If you think the updated Privacy Policy affects your rights regarding using our products or services, you may terminate your use by emailing us within 30 days. If you keep using the service after the Privacy Policy changes, you agree to the new Privacy Policy. 

You will not receive email notifications about minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should periodically check Our Policies.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you disagree with this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Governing Law

The rules for this agreement will be decided by the state of Gujarat, India. It doesn’t matter what other laws say; Gujarat’s laws will apply. The United Nations rules for international sales agreements do not apply to any contracts with MAGNETO or its related companies.” Any action seeking legal or equitable relief arising from or relating to these Terms or the Manual will be brought only in the courts of Ahmedabad, Gujarat, India.

Refund Policy

MAGNETO believes in helping its customers as much as possible, and has therefore a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.

• MAGNETO undertakes all projects under the purview of Milestones that dictate the direction/road map followed by the project.
• Before starting any web design, development, or application project, a thorough analysis is conducted to create a detailed document. This helps ensure that all teams involved fully understand the requirements and reduces the risk of project cancellation, reversal, or disputes.
• MAGNETO and the clients know that finishing each part of the project takes effort. Refunds are not available for work that has already been completed.
• MAGNETO ensures that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned.
• MAGNETO also agrees to a client’s choice to work with another provider within 48 hours of starting the project.” In such a scenario, MAGNETO would refund the amount for the project that has been paid to date.
• The MAGNETO marketing team does not allow cancellations for the services offered on special occasions. These are limited-occasion offers, and therefore, cancellations are not possible.
• Development Services and Consulting – If you choose T&M or Hire Dedicated Developer services, they are non-refundable.

Cancellation Policy

You must submit all cancellation requests to the Project Management Office (PMO) of MAGNETO. You may submit your cancellation requests by email. Your request will only be valid once you receive our Project Management Office confirmation.

• We take a minimum of 2 weeks to process the cancellation request.
• We are canceling the project based on the service level agreement you agreed to when starting the project.
• Once the project is released for beta delivery, it cannot be cancelled.
• If both parties cancel the project, you must pay for the work completed up to the cancellation date. This means that any work done on the project before it was cancelled must be paid for by you.
• You must pay before receiving any project-related materials like source code or design.

Delivery Policy

We are in the service business and don’t have tangible items to deliver. So there is no chance of missing or misplacing any item. Our deliverables are in the form of design files, software code & compiled applications.

We deliver these deliverables via electronic files using our collaboration tool or email. After that, you must save a copy of the electronic files offered to your server or any storage media. MAGNETO can re-send electronic files within 30 days of delivery. After that, MAGNETO is not responsible for re-sending the files.

Choice/Opt-out

Once you are registered at the our site, you will have the option at any stage to inform us that you no longer wish to receive future services, e-mails and you may “unsubscribe” by sending unsubscribe request. Further, as per Rule 5(7) of the India’s Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008, you have an option to withdraw your consent for use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.

Reasonable Security Practices As per I.T.Act, 2000 and its Rules We have implemented reasonable security practices as per Rule 8 of the India’s Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.

We have implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security in order to protect your personally identifiable information from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to our authorized personnel’s only.

We have implemented “Reasonable Security Practices” as required by the India’s Information Technology Act, 2000 rules including any amendment in the said Act and its rules. By complying with such provisions, We assure you proper care and control over our I.T. and Security operations as required under relevant sections mainly section 43, 43A, 45, 66,72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008 including related rules and therefore you agree that we shall not be held responsible for any fraudulent/criminal activity with regards to your sensitive personal information stored in our website.

By using this website you agree that we shall not be held responsible for any uncontrollable security attacks and in such cases you agree that we shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, attorney’s fees, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.

You further agree that our management shall not be held responsible directly or indirectly for any cyber-crime related criminal liabilities under I.T.Act,2000 relating to your information as you have agreed and acknowledged that our management complies with due diligence (care & controls) requirements of I.T.Act,2000 including its rules and amendments.

Our reasonable security controls include but not limited to following:

• Software firewall
• HTTPS Connection Encrypted (TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, 256 bit keys, TLS1.2)
• Cyber Law & Security Compliance intimation letters to our team
• Cyber Law & Security Awareness for our team by professional cyber lawyers and information security consultant’s firm

Further, you also agree and acknowledge that our management shall never be held responsible regarding privacy of your sensitive personal data in case of sharing your sensitive personal data to any authorized cyber investigation agency of appropriate government authorities as required under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.

Grievance Redressal

If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer at info@magnetoitsolutions.com

We have appointed our grievance officer as per Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of the Information Technology Act, 2000, amended through the Information Technology Amendment Act, 2008.

Amendments to these Policies

We reserve the right to amend these policies from time to time. When we make a change, we will update this website page. Please check this page periodically for updates on any changes to our Policies. Remember to stay informed by checking back regularly. We may change our Policies, so it’s important to stay updated.

Applicable Laws & Jurisdiction

If you agree to this privacy policy, you acknowledge that the Laws of India govern it. There are no conflicts of law. You agree and acknowledge that Indian courts in Ahmedabad, Gujarat, will have jurisdiction over any matters related to this privacy policy. If you disagree, then you should not use this website.