Optimizing DZRT eCommerce store for hassle-free shopping experience

DZRT, a leading Saudi Arabian brand renowned for its Tobacco-Free Nicotine Pouches, partnered with us to develop and launch their innovative eCommerce site. We effectively launched their online store through Magento, implementing advanced features that provide a seamless and hassle-free shopping experience to their customers.

Absence of eCommerce Store

DZRT faced a significant challenge with the absence of an eCommerce store, limiting their ability to showcase and sell their tobacco-free nicotine pouches, hindering their reach to the target market and sales growth.

API Limitations and Restrictions

The whole process of DZRT was dependent on a third-party API with a hit limit of 300 per minute. When this limit is surpassed, the API becomes disabled and the client used to face non-operational for 24 hours.

Order Surge During Sales

DZRT was facing the issue of heavy incoming orders during sales, which can lead to the API limit being hit, and the API becomes overwhelmed and cannot accept any more requests, resulting in major loss. 

Real-Time Order Status Updates

Keeping order statuses updated in a timely and accurate manner can be problematic for DZRT, particularly in the case of large volumes and the use of multiple systems.

eCommerce Store Development

We developed a user-friendly eCommerce store for DZRT, associated with robust features and seamlessly integrated with Magento’s order processing system, ensuring a smooth and efficient shopping experience for their customers.

Automated Order Status Updates

We implemented automated Magento workflows for DZRT, enabling order statuses to be updated automatically based on predetermined triggers, such as payment confirmation and shipment creation.

Webhook Integration

We simplified payment integration for the client by using webhooks, ensuring that order statuses in Magento are automatically updated upon payment confirmation for a streamlined process.

Custom Order Status

We customized Magento’s order statuses for DZRT to align with their internal business procedures, improving order tracking and providing better control over the entire process.

Naqel Integration

We integrated Magento with Naqel’s order status management, automating updates like Picked Up, Prepared for Delivery, Out for Delivery, Delivered, and RTO, making the order process more efficient, easy and reliable.

 Real-Time Notifications

We set up real-time notifications for DZRT to keep customers informed of their order status at every step, enhancing customer satisfaction and engagement.

Order Management Extensions

We utilized Magento’s order management extensions to automate key operations for DZRT, such as status updates and synchronization with third-party logistics providers, streamlining their overall order management process.

Aramex Integration

We integrated Aramex with Magento for DZRT, enabling smooth processing, quantity synchronization, and timely order status updates, ensuring a seamless logistics and fulfillment experience.