Southgate Global is the leading provider of packaging equipment, consumables, and solutions in Europe. It aims to make industry supply chains easier while also creating experiences that last a lifetime for its clients. The brand goes the extra mile to boost its B2B online presence to evolve its end-users' behaviors.
Europe
52 weeks
B2B eCommerce Packaging
Adobe Commerce Implementation, UI/UX Improvement, ERP Integration, Support & Maintenance
Adobe Commerce & SAP B1
Key Objective
Southgate Global wanted to enhance the overall performance and effectiveness of its Adobe B2B platform. The objective was to reduce inefficiencies due to massive existing customisations, increase ERP (SAP B1) integration to facilitate easy data sharing, and move to the latest Adobe Commerce version to offer stability and scalability. Furthermore, the project sought to offer an easy and intuitive UI/UX experience while reducing challenges due to current legacy processes and customisations.
Core Challenges
Unconventional Personalizations
South Gate Global was experiencing challenges with inherited personalisations causing system incompatibilities that were harming performance, scalability, and maintenance.
ERP Integration Issues
Improper data synchronisation with SAP B1 resulted in operational failures and redundant operations for the brands.
Outdated Legacy Adobe Version
The outdated Adobe Commerce version possessed limited access to contemporary features, making it hard to upgrade and optimize.
Defragmented Customer Experience
Uniform procedures and insufficient UI/UX have a negative impact on both client satisfaction and internal operational effectiveness.
Results
Improved UI/UX for B2B Clients
Our team assisted Southgate Global in creating a modern and intuitive design by providing a seamless experience with simplified navigation and smooth purchase options.
Simplified Online Operations
We assisted South Gate Global in eliminating unnecessary customisations, resulting in simplifying sales, order processing, and reporting for delivering better performance.
Smooth ERP Integration
Our specialists assisted in integrating SAP B1 to provide real-time and accurate synchronisation of stock, orders, and customers for Southgate Global.
Adobe Commerce Migration
We helped Southgate Global to upgraded to the most recent version of Adobe Commerce, giving it a safe, scalable, and future-proof base.
Ongoing Support
Our team of experts ensure to provide ongoing support for managing regular activities to ensure consistency, and fix problems quickly, and avoid disputes with ease by delivering constant support.
Better Operational Efficiency
We helped the brand to combine UI/UX, ERP integration, and process improvements collectively led to better internal process managment. It also helps to boost the customer experience, and deliver robust long-term growth prospects in the B2B space.
