DOD Technologies, a USA-based company, specializes in advanced gas detection solutions. To ensure workplace safety, they provide fixed and portable detectors, system design, installation, maintenance, and calibration services. With a global supplier network, DOD Technologies offers cutting-edge, life-saving equipment for industrial and commercial environments. Their product portfolio includes low-level gas detection systems using colourimetric, electrochemical, catalytic bead, FTIR, and PID technologies to detect diverse gas hazards.
USA
12 weeks
B2B Retail & Distribution
eCommerce Development
System Integration
Support & Maintenance
Magento
Key Objectives
DOD Technology, a long-established B2B business, had no online presence, operating solely through offline shops and warehouses. They needed a robust eCommerce platform to streamline conversion processes, enhance customer experience, and improve team collaboration. Our goal was to build a feature-rich digital solution tailored to their B2B needs while ensuring seamless system integration and scalability. We implemented Magento for the same and developed a scalable store for them. To ensure glitch-free store operations we are also delivering ongoing support and maintenance.
Core Challenges
No Digital Presence
DOD Technology relied entirely on offline channels, making it difficult to reach a wider audience and scale their operations efficiently.
Complex B2B Requirements
Unlike B2C businesses, their customers required detailed product information, bulk ordering capabilities, and a seamless procurement process, which was difficult to manage by the client.
System Integration Needs
They needed an integrated sales system that could align online and offline transactions while improving team collaboration.
Our Solutions
Custom Magento Website Development
DOD Technologies was not having an online store and needed an effective platform for launching their website. We built a feature-rich website on Magento, providing a seamless digital storefront with an intuitive interface and optimized user experience for their B2B buyers.
Integrated Sales System
The client wanted to have a single-source for their sales operations. To centralize sales operations, we integrated a comprehensive sales system that connected online and offline sales, ensuring real-time data synchronization and streamlined order management.
Sales Team Onboarding & Customer Collaboration
Our goal was to ensure a seamless sales team onboarding and customer collaboration. We introduced an uploadable document feature, allowing customers and sales teams to exchange necessary documents, quotes, and order details effortlessly.
Seamless Third-Party Integrations
We seamlessly integrated several key solutions for DOD Technologies, including Authorized.Net for secure and efficient payment processing, Parax Shipping for automated logistics management, and HubSpot for marketing automation to enhance customer engagement and enable data-driven strategies.
Support & Maintenance
We have been providing continuous support and maintenance for DOD Technology’s eCommerce platform for over 3-4 years. Our core goal is to ensure seamless performance, timely updates, and proactive issue resolution.
