Privacy Policy

This is a summary of our new privacy policy, which took effect on March 1st, 2019. It covers every MAGNETO (Magneto It Solutions Pvt. Ltd.) website that links here and all of the products and services on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.

This legal document is an electronic record of India’s Information Technology Act, 2000. It rules there as applicable, and the Information Technology Act of 2000 amended the provisions about electronic records in various statutes. A computer system generates this electronic record and does not require any physical or digital signatures.

This privacy policy applies to all users and subscribers of our websites. By using this website or completing the contact registration process offline, you agree and acknowledge that you have carefully read this privacy policy and accepted this agreement.


We value your privacy and believe you must understand how we, Magneto IT Solutions Ltd. (“MIS” or “we”), collect personal data from you and third parties. We aim to inform you about your consumer or data subject rights.

Our GDPR Commitment

At Magneto IT Solutions, we prioritize the security and protection of personal information. Our robust data protection program complies with current laws and meets GDPR requirements.

GDPR Compliance Overview

The General Data Protection Regulation (GDPR) sets stringent standards for handling personal data. As a company processing data, Magneto ITR Solutions adheres to GDPR-compliant practices, including:

  • Individuals can exercise their GDPR rights, such as access, rectification, erasure, restriction, data portability, and objection.
  • We process personal data on lawful grounds as per GDPR.
  • We use appropriate consent mechanisms where required.
  • We implement technical and organizational measures to ensure data security, including encryption and maintaining system integrity and resilience.
  • We have procedures to detect, report, and investigate breaches, notifying individuals and regulators as required.
  • We ensure the lawful transfer of personal data.
  • Staff involved in data processing are trained on GDPR responsibilities.
  • You can access, correct, or delete your personal data. respects these rights and responds to requests per GDPR guidelines.

Our Privacy Commitment

We collect information to provide better services to all of our users, existing clients and potential new clients – from figuring out basic stuff like finding out your IP (Internet Protocol) which guides us about your country/location, to more complex things like knowing your referral URL which helps us to figure out which website sent you to us.

MAGENTO respects its users’ privacy and data protection rights and recognizes the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our websites, applications, products and services.

MAGNETO has never sold your information to any third party for advertising, monetary purposes, or to show you other people’s ads and promotions, and we never will. This has been our approach and commitment for almost 10 years, and we remain the same. This policy explains what information we collect from you, what we do with it, who can access it, and what you can do about it.

1) Information MAGENTO collects and controls

We only collect the information we need, which is important to us in providing services to you. Some of that is information you proactively give us while you contact us via email, contact forms or lead generation forms and ask to acquire our services or buy something from us. We store your name and contact information, such as phone, social profiles, address, and project-related information.

When you visit one of our websites or use our service, we automatically log some basic information like how you got to the site, where you navigated within it, your location, and the features and settings you use. We use this information to improve our websites and services and to drive and serve you better while providing our services.

Sometimes, we receive information indirectly. Suppose you ask about our services through one of our referral programs or reselling partners or sign in to one of our products through an authentication service provider like LinkedIn, Google, or Facebook. In that case, they’ll pass on your contact information to us. We’ll use that information to complete your request. We’ll access your interactions and profile information if you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us). We’ll still have that information even if you remove it from the social media site later.

What we do with your information

We use your information to provide the services you’ve requested to create and maintain your accounts. We also use it to communicate with you about the services you’re currently using, your customer support requests, new services you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.

We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you requested. When that’s not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

You can decline certain kinds of information use either by not providing the information in the first place or opting out later. You can also disable cookies to prevent your browser from giving us information, but certain website features may not work properly if you do so. 

We completely disable third-party cookies from all MAGNETO websites. We limit access to your personal information to our employees and vendors who have a legitimate need to use it.

The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). MAGNETO undertakes to provide you with the same rights no matter where you choose to live.

We keep your personal information as long as it is required for the purposes stated in the Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

2) Information that MAGNETO processes on your behalf

If you handle other people’s data using MAGNETO services, such as information about your customers or employees, you entrust that data to us for processing.

Being a service provider, you may share your customers’, employees’, and vendors’ data as part of the project development process. You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

We hold the data as long as you choose to use MAGNETO services. After you terminate your contract, we may keep the data backup if you do so for a certain period. Your data will be deleted from our development and backup server with your consent.

Suppose you are in the European Economic Area and believe someone has entrusted your information to us for processing (for instance, your employee, your employer or a company whose services you use). In that case, you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us, and we will work with them upon your request.

3) General

There are some limitations to the privacy we can promise you. If necessary, we will disclose personal information to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users’ safety. We do not currently honour Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.

Third-party websites and social media widgets have their separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.

You can always contact us to ask questions about our privacy practices, request a GDPR-compliant Data Processing Addendum, alert us if you believe we have collected personal data from a minor, or ask to remove your personal information from our blogs or forums. You can also check our Security Policy and Privacy Policy.

We will contact you to let you know if we make any major changes to our privacy policy or in the highly unlikely event that we ever decide to sell our services.

The Privacy Policy Shall be Governed In These Areas

1) Information we may collect about you

Information you give us: During the process of Contact us/get in touch, you will be requested to complete a registration form asking for basic online contact information about yourself or provide us with your details over the phone, for example, when you request for a quote on specific development service, register to attend one of our events (whether as a delegate, exhibitor or attendee) or subscribe to our mailing list.

This information might include your name, address, email address, phone number and other relevant information. You agree and acknowledge that when we receive e-mails from you, we may retain the content of any e-mail messages sent to us and details of your e-mail address. You further agree and acknowledge that we shall use your email ID and mobile number information for sending promotional/informational messages.

Information we collect about you: We will collect any information in any correspondence between you and us via contact forms on websites, emails, or telephone calls.

For service & solutions promotions and any events that we exhibit or participate in, we may collect information about your location and engagement with the event.

We collect information about you visiting our website and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views, which pages you viewed and similar information.

This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies. We also use cookies and pixels in our emails to track delivery and open rates, which are stored against your email address and profile.

We use third-party analytics services for more detailed analytics purposes. We will have limited control over these Analytics. Therefore, you agree and acknowledge that we shall not be held responsible for privacy issues relating to the same.

Information we receive from third parties: We may collect information about you from third parties we work closely with to deliver our services. Third-party entities may collect information directly from your websites or your digital presence. We may also receive information about you from third parties where you have consented to such third party sharing your information.

2) How we use information about you

Depending on our relationship with you, we may use your information for the following purposes. Before submitting your data to us, we will provide you with more specific information, where necessary, about how we will use your data and link you to this privacy policy.

We use personal data to:

  • Provide you with the information you requested about development services and other services we provide (for example, online webinars, news and promotional materials).
  • We invite you to meet us at the events and exhibitions. Analyse user traffic to measure the use of our websites and improve their content. To comply with or abide by legal obligations or requirements.
  • The purpose of this is: We will need to use your contact details to update you about the products or services you have indicated interest in.
  • We will need to use your details to plan the business meeting. We may use information such as your IP address for analytical purposes of our pages, this could also include improving the content of our websites and services.
  • We may need to use or process your data to comply with some legal requirements.
  • The applicable legal basis: By specifically requesting information from us, you consent to us using your data to communicate such information.
  • Where you have registered to attend or meet at an event, we need to use your data in this way to perform our business ties and meetings.
  • We have identified web analytics as a legitimate interest of our business, allowing us to meet your customer needs better. Where we need to process your data for these reasons, the legal basis will be compliance with a legal obligation.
  • You can find more information on the privacy notice provided when you submit your data or in your contract with us (if applicable).

3) Who we might share your data with

In certain circumstances, we may share your personal information with:

  • Government authorities for legal compliances and processes.
  • Third-party vendors that could help you in your projects and business, with your consent.
  • Website users through testimonials and portfolio, with your consent.
  • Event organizer’s portal that asks for specific information to send meeting invitations.
  • Internal references and contacts that could help you in your business, with the mutual consent of both parties.
  • New customers that ask for region-specific references, with your consent.
  • AWS if you have opted for Cloud services.
  • Any other third parties where necessary to enable us to enforce our legal rights, or to protect our employees’ rights, property or safety or where such disclosure may be permitted or required by law.

4) Cookies

We use cookies to ensure you get the most out of our site. Cookies are small text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. If you do not wish cookies to be installed on your device, you can change the settings on your browser or device to reject cookies.

For more information about rejecting cookies using your internet browser settings, please consult the “Help” section of your internet browser (or visit Please note that if you set your Internet browser to reject cookies, you may not be able to access all of the functions of our websites.

5) Third Party Content, Sites, and Contributions

Some of our websites may contain content and links to other websites or apps operated by third parties. We don’t control these third-party websites or apps (including whether or not they store cookies), and this Privacy Policy does not apply to them. Please consult the terms and conditions and Privacy Policy of the relevant third-party website or app to find out how that site/app collects and uses your information and to establish whether and for what purpose they use cookies.

6) How do we look after your data, and how long do we keep it for

We use various technological and operational security measures to protect your information against any unauthorized access to, unlawful use of modification and destruction of any personal data we store.

Transmission of information over the Internet can be insecure. Although we employ measures to protect your information from unauthorized access, we cannot always guarantee the security of information sent over the Internet.

7) Where we store your information

Where you are interacting with a MAGNETO, our local High-end IBM cluster servers & IBM Storage servers are secured with Sonic wall firewall, and online servers are on secured cloud platforms on top of that, MAGENTO has configured some extra layers of data protection and security requirement.

MAGNETO has a systematic and ongoing approach to managing information security that affects company and customer information’s confidentiality, integrity, and availability.

We will take all steps necessary to ensure that any of your information is adequately protected and processed per this Privacy Policy, and where necessary, we put in place relevant safeguards to ensure the safe processing of your data.

8) Your rights about your Personal Data

You have the right to:

  • Request a copy of the personal data we keep about you by requesting in writing to the Data Protection Officer. You can ask us to provide the data in a commonly used machine-readable format.
  • Contact the Data Protection Officer if you are concerned that any information we hold on you is incorrect and that you need to correct that data.
  • Contact the Data Protection Officer to ask us to stop processing your data or withdraw consent, where we rely on consent as the legal basis for any data processing.
  • Contact the Data Protection Officer to request that we delete your personal data.

Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers

We do not intend to sell our business. However, if we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or the use of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. If you have concerns about our adherence to this Privacy Policy or how your personal information is used, kindly write to us through this form. We’ll contact you, and, if required, coordinate with the appropriate regulatory authorities to address your concerns.

Notification of changes

We may modify the Privacy Policy at any time upon notifying you through a service announcement or emailing your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. If you think the updated Privacy Policy affects your rights regarding your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notifications about minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at Our Policies periodically.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you disagree with this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Governing Law

The terms and conditions and transactions contemplated hereby shall be governed by construed, and interpreted per the state of Gujarat, India, without regard to the choice-of-law principles. The United Nations Convention on the Contracts for the International Sale of Goods shall not apply to any agreement with MAGNETO or its subsidiary or parent company/companies. Any action seeking legal or equitable relief arising from or relating to these Terms or the Manual will be brought only in the courts of Ahmedabad, Gujarat, India.

Refund Policy

MAGNETO believes in helping its customers as much as possible and has a considerate cancellation policy. We, as merchants, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.

  • MAGNETO undertakes all projects under the purview of Milestones that dictate the direction/road map followed by the project.
  • All Web Design/ Development/ Applications are carried out and accepted upon a complete analysis and creation of a complete scope document to ensure that teams have a complete understanding of the work needed to be done, eliminating possibilities of a project cancellation/reversal/dispute.
  • Since MAGNETO and the Clientele realize that work is involved in achieving every milestone of the project and completion of every module, a refund would not be possible for the work already completed.
  • MAGNETO ensures that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned.
  • MAGNETO also respects a decision made by a client to work with a different provider within 48 hours of the project initiation. In such a scenario, MAGNETO would refund the amount for the project that has been paid to date.
  • No cancellations are allowed for those services that the MAGNETO marketing team has offered on special occasions. These are limited-occasion offers, and therefore cancellations are not possible.
  • Development Services and Consulting – If the services you opt for are T&M (Time & Material) based services or Hire Dedicated Developer services, these are non-refundable.

Cancellation Policy

All cancellation requests must be submitted to the Project Management Office (PMO) of MAGNETO. You may submit your cancellation requests by e-mail. Your request will not be considered valid until you receive confirmation from our Project Management Office.

  • We take a minimum of 2 weeks to process the cancellation request.
  • Cancellation of the project is based on the service level agreement you agreed to while starting the project.
  • Once the project is released for beta delivery, cannot be cancelled.
  • In the event of cancellation of the project mutually decided between you & MAGNETO, you have to pay for efforts invested in the project up to the date of cancellation.
  • Source Code, Design or any other material related to the project will not be delivered if you do not settle payment.

Delivery Policy

We are in the service business and don’t have tangible items to deliver. So there is no chance of missing or misplacing any item. Our deliverables are in the form of design files, software code & compiled applications. These deliverables are delivered via electronic files using our collaboration tool or email. You must save a copy of delivered electronic files on your server or any storage media. Up to 30 days from delivery, MAGNETO can re-deliver the electronic files; thereafter, MAGNETO doesn’t owe you the responsibility.


Once registered at our site, you can inform us that you no longer wish to receive future service e-mails, and you may “unsubscribe” by sending an unsubscribe request. Further, as per Rule 5(7) of India’s Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000, amended through the Information Technology Amendment Act, 2008, you have the option to withdraw your consent for the use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.

Reasonable Security Practices As per I.T.Act, 2000 and its Rules We have implemented reasonable security practices as per Rule 8 of India’s Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.

We have implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security to protect your personally identifiable information from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to our authorized personnel only.

We have implemented “Reasonable Security Practices” as required by India’s Information Technology Act, 2000 rules, including any amendment in the said Act and its regulations. By complying with such provisions, We assure you proper care and control over our I.T. and Security operations as required under relevant sections, mainly sections 43, 43A, 45, 66,72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008, including related rules and therefore you agree that we shall not be held responsible for any fraudulent/criminal activity with regards to your sensitive personal information stored in our website.

By using this website, you agree that we shall not be held responsible for any uncontrollable security attacks and in such cases, you agree that we shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, attorney’s fees, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.

You further agree that our management shall not be held responsible directly or indirectly for any cyber-crime related criminal liabilities under I.T.Act,2000 relating to your information as you have agreed and acknowledged that our management complies with due diligence (care & controls) requirements of I.T.Act,2000 including its rules and amendments.

Our reasonable security controls include but are not limited to the following:

  • Software firewall
  • HTTPS Connection Encrypted (TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, 256 bit keys, TLS1.2)
  • Cyber Law & Security Compliance intimation letters to our team
  • Cyber Law & Security Awareness for our team by professional cyber lawyers and information security consultant’s firm

Further, you also agree and acknowledge that our management shall never be held responsible regarding the privacy of your sensitive personal data in case of sharing your sensitive personal data with any authorized cyber investigation agency of appropriate government authorities as required under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.

Grievance Redressal

If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer at [email protected]

We have appointed our grievance officer as per Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000, amended through the Information Technology Amendment Act, 2008.

Amendments to these Policies

We reserve the right to amend these policies from time to time. When we make a change, we will update this website page. We recommend that you revisit this page occasionally to ensure you are aware of any changes we have made to these Policies.

Applicable Laws & Jurisdiction

You agree and acknowledge that the Laws of India shall govern this privacy policy agreement without any conflict of laws. Further, you agree and acknowledge that Indian courts in the city of Ahmedabad, State of Gujarat, shall have jurisdiction for any matters relating to this privacy policy. If you don’t agree, then you should not use this website.

Your Agreement

By accessing our website ( and accepting this policy, you consent to our use of cookies and agree to comply with our privacy policy.

This policy applies to all website users and subscribers. Please review and accept our privacy policy before registering. For more information, visit our website or contact us.

Recognition from the top leading analytics agencies

Magneto IT Solutions has been repeatedly recognized by the leading analytics agencies. This is due to our endeavour in finding the perfect alignment between design, customer experience and technology.

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