Dover Jewelry is a US-based premier online retailer offering rare and collectible antique and estate jewelry products. With over 25 years of expertise, they feature authentic vintage pieces from renowned designers, captivating collectors and enthusiasts worldwide with their commitment to quality, artistry, and timeless elegance.
United States
12 weeks
Luxury & Jewelry eCommerce
Magento 2 Upgrade
Support & Maintenance
Security Optimization
Magento 2
Jira
Key Objectives
Dover Jewelry, a premium brand, faced issues with its outdated Magento version, which posed significant security vulnerabilities to its eCommerce platform and heightened the risk of potential cyberattacks. Additionally, previous vendors’ lack of timely and reliable support further compounded these challenges. To address these issues, they approach us. We helped them with a comprehensive Magento version upgrade alongside improved vendor support to enhance their platform’s security, stability, and overall performance
Core Challenges
Outdated Magento Version
The client was operating their Jewelry store on an obsolete Magento version leaving the eCommerce platform vulnerable to critical security threats and potential hacking incidents, creating significant risks for the client’s data integrity and overall business operations.
Lack of Vendor Support
The previous vendor failed to provide timely updates or necessary security patches, causing operational inefficiencies and leaving the platform exposed to vulnerabilities that affected the store’s performance and reliability.
Inefficient Issue Management:
Without a structured support system in place, the client experienced frequent delays in resolving technical challenges, resulting in disruptions to operations and an inability to address urgent issues effectively and efficiently.
Results
Magento 2 Version Upgrade
We helped Dover Jewelry to successfully upgrade its existing version to Magento 2. Fixing security issues and improving platform stability. This upgrade greatly enhanced the stability of the store and protected it from possible cyber attacks and old system threats.
Jira-Based Issue Tracking
We optimized the support process with the implementation of a Jira-based tracking system. This made logging, tracking, and management of support requests more efficient, with real-time updates and quick resolution of technical problems, allowing smoother operations for the client after the upgrade.
Improved Security and Performance
The Magento update eradicated key vulnerabilities, minimizing security threats to the eCommerce platform. This improved the overall performance of the system and created a safer, more trustworthy environment for both the business and its customers.
Enhanced Store Efficiency
Improved response times and streamlined backend processes accelerated the operational efficiency of the store. This not only accelerated the admin workflow, but also provided an enriched shopping experience for customers through a more responsive and seamless platform.
Comprehensive Support & Maintenance
We built a systematic support and maintenance system. It includes a real-time monitoring process, timely security patches, and performance optimization. This provided a stable and uniform environment for effective handling of operational problems and smooth platform functionality. Further, a 3-month maintenance plan was put into action to ensure prompt problem-solving and long-term stability, allowing Dover Jewelry to concentrate on expansion while running a high-functioning and secure eCommerce platform.
