Kwality Ice Cream is an excellent frozen dessert brand based in Saudi Arabia. This is the frist brand launched by Saudi Ice Cream Factory. They offers rich flavours and classic recipes. With an immense client base, the company needed to optimise its online operations to deliver an uninterrupted journey to its growing customer base.
Saudi Arabia
26 weeks
Food & Beverage
Magento Development
Native App Development
ERP Integration
Data Migration
Magento
Microsoft Dynamics 365
Swift
Kotlin
Android & iOS
Key Objectives
Kwality Ice Cream was looking to overcome the limitations of its WooCommerce site by designing a mobile-first, scalable digital platform. Its aim was to provide customers with a seamless order experience. We help them achieve this through Magento, mobile app creation, ERP integration and data migrations for optimizing the experience. Further, we helped them with an improved UI/UX experience to enable both the functionality and the enhanced digital experience.
Core Challenges
WooCommerce Limitations
The existing WooCommerce platform was limited in scalability, lacked good ERP integration, and posed barriers to meeting growing customer needs.
Data Migration Problems
Transfer of years of customer and order history data from WooCommerce, with no loss of history and accuracy, was a key issue.
ERP Synchronization Gaps
Kwality Ice Cream was in a need for end-to-end synchronization and assistance for real-time inventory, order, and shipment updates, but their existing system lacked integration support.
Limited Mobile-First Experience
With more traffic from mobile devices, the brand required native applications in a hurry to engage customers and simplify ordering.
Results
Magento-Based eCommerce Platform
We developed a scalable Magento-powered online store to replace WooCommerce with better performance and robust integration capabilities.
Native Mobile Application Development
Custom iOS (Swift) and Android (Kotlin) apps were built with ease of use, push notifications, and easy checkout for enhanced interaction and ease.
ERP Integration with Microsoft Dynamics 365
We facilitated real-time syncing for shipment, orders, and inventory to possess smooth functioning, accurate stock updates, and transparent order management.
Smooth Customer Data Migration
Customer and order history from WooCommerce was migrated to Magento securely and accurately without any loss of data to facilitate business continuity.
Enhanced UI/UX
We crafted a simple yet intuitive UI with customers experiencing a glitch-free shopping experience across devices.
Integrated Digital Platform
Kwality Ice Cream now rests on an integrated Magento platform, supported by iOS and Android mobile apps, for consistency across channels.
Real-Time Inventory & Order Management
ERP integration offered 100% accurate inventory management, automated order processing, and optimized shipment processing.
Better Customer Experience
With cutting-edge UI/UX, mobile-shopping-first, and faster order processing, customer satisfaction and loyalty were greatly improved.
Future-Ready Scalability
The new platform allows Kwality Ice Cream to scale, roll out marketing campaigns, and expand without being limited by the legacy system.
