DIAMOND ICQ

As per the jewelry customer demand, design and Develop e-commerce marketplace for Diamond ICQ and helped to improve brand online visibility.

DIAMOND ICQ – Casestudy

Introduction

Diamond ICQ, based out in Hong Kong is specialized in diamond and Jewellery articles. Diamond ICQ has years of experience in selling and buying diamonds and is a trusted brand which is helping their customers to get the best deals for their jewelry. They have an exclusive collection of rare GIA Certified Diamonds. Which are high-quality jewelry with strikingly exquisite designs with certified jewelers which have expertise in inspecting used and old diamonds and provide customers with the best pricing for their diamonds & jewelry.

Common issues faced by the client

  • The customers of the client had to visit the store physically to view the collections of the diamond and jewelry as they had no online presence.
  • The client got misguided by the multiple agencies with false guidance and less competence on understanding and delivering the solution.
  • The client wanted to automate their offline business processes but were not having a reliable experienced eCommerce partner to support them due to which they end up investing a lot of time and money with different vendors.
  • The team of the client used to interact with their customers on whatsapp and other platforms due to which it was not easy for the management/other stakeholder to track the progress and project possible conversion.
  • Managing the multiple customer requests through different sales channels was getting complicated.
  • A lot of clients were demanding the options to personalize the ring but due to unavailability of a solution, they were losing business.
  • Client had the objective to give the control to their customer to customize their ring as per the requirements, but the previous company had multiple technical issues which delayed the execution.
90

Increased Traffic

50

Increased Conversion

60

Increased Revenue

DIAMOND ICQ – Casestudy

Solution

To cater the challenges faced by clients, Magneto IT Solutions as an eCommerce partner assisted them to build an online platform where clients can sell their diamonds/Jewelry directly and digitally transform their business by enabling the customers to have a smooth shopping experience with help of various top notch features. Magneto also developed the customized module which displays the rich collections of jewelry and diamonds to the customer and lets them customize it further as per their choice and preference.

DIAMOND ICQ – Casestudy
DIAMOND ICQ – Casestudy

Responsive layouts

Well developed and tested layout for all devices including mobile phones and tablets, for responsive designs to give a consistent experience to users.

DIAMOND ICQ – Casestudy