Founded in 1963, family-owned Olympia delivers top-notch service and quality products at competitive prices. Serving corporate companies, schools, universities, SMEs, government departments, and individuals, their offerings include trophies, corporate awards, custom items, and specialist engraving.
Australia
12 weeks
Trophy & Gift Store
Key Challenges
Olympia is an Australian Online Trophy & Gift store. They were facing issues with reaching the right customer due to the unavailability of an effective platform. It was initiating significant problems for their conversion and ROI generation. To resolve these challenges, they approached us, and we helped them develop an easy-to-use trophy and giftware website to connect with their customers effectively, resulting in conversion growth.
Key Objective
Outdated UI/UX design
Olympia had issues with their old UI design. It was outdated and incompatible with newer versions and platforms, hampering their user-experience.
No Inventory System is Available
Olympia needed a better way to track its inventory because it had trouble managing it without a systematic platform.
Poor Web Navigation
The website’s navigation was not standard; they had problems with a disorganized checkout page that confused users. The product page lacked advanced filter options, making it hard for customers to find all the products they sought. This made it difficult for them to get the right products effectively.
Lack of Mobile Optimization
Mobile optimization was one of the essential requirements for Olympia. They had trouble fixing the problem, which made it inconvenient for customers who couldn’t access the store on their phones.
Result
Updated Web Store Development
Olympia had an existing store, but due to an inappropriate system, it did not generate the expected outcome. We implemented Magneto 2 to simplify their online store, creating better reach and revenue to maximize profitability.
Easy interface, easy navigation
We helped Olympia improve their website’s user experience by redesigning the layout and functionality of their online store. This included optimizing navigation and designing a visually appealing layout. In addition, we implemented an advanced search tool to help customers easily find products that match their search queries.
Mobile-friendly solution
Mobile optimization is a significant factor in the success of Olympic’s online store. We helped them with mobile responsive solutions. This will help them connect with their end-users better by offering them a convenient shopping experience.
Integration of advanced features
We’ve included a data-filling option with dropdown functionality to simplify checkout and order processing. This feature lets customers easily change orders at checkout, saving the time and effort to finish a purchase. As a result, the customer experience has greatly improved, streamlining the ordering process and increasing user satisfaction, which has led to increased revenue.
Implementation of inventory management system
We implemented an Enterprise Resource Management (ERM) system integrated with the ordering system to address Olympia’s inventory management issues. This setup enables real-time inventory tracking, reducing errors and improving the customer experience. Furthermore, it enables the client to manage their inventory efficiently.
