Olympia
Common Issues Faced by the client
- The UI of the website had become outdated and needed to be updated according to the best practices.
- The inventory management was not up to the mark because of which the order status wasn’t updated accurately.
- The structure of the checkout page was not clear which caused confusion for a lot of customers.
- The option to filter was missing from the product page which was a source of inconvenience for the customers as they could not view the entire range according to their preference.
- Mobile optimization was not done for the store because of which the customers were not able to access the store through their mobile devices.
Solution
With an aim to provide the best experience to their customers, the client wanted an online trophies & awards store that was seamless in its entirety. The store was already there but it was not generating the desired amount of revenue. To take care of this, the UI of the online store was updated along with some added functionality. This web store was updated to address the concerns of the client.
Benefits
- Because of the improved UI, navigating the web store and placing orders were convenient than usual.
- Using the mobile responsive website, the client was able to tap into a new segment and generate revenue from there.
- An advanced search option helped the customers in finding exactly what they need by matching the search query with the product results.
- Using a smooth data filling option with a dropdown functionality to modify their orders in the checkout section enhanced the experience for the customers.
- An ERM system integrated the ordering system kept a track of the inventory in real-time.
- An automated system made sure that customers got the right discounts for the right products and the right quantities.
Facts and Figures
Olympia’s success can be seen in the fact that there was a considerable increase in the demand for it’s products all across Australia through its trophy ecommerce store. This increase in demand pushed them to create more offerings for their customers which ultimately brought them more revenue. With a trust building factor in the website, the customer retention increased and they began leaving positive reviews on the store.
Take Away
This case study is a perfect example of how the right eCommerce development service can improve the reach and profitability of a business. With Magneto IT Solutions, you can expect a comprehensive solution for your online trophy website development providing you with all the best web service.