Skysales is a premium retail brand committed to providing a high range of luxury products, travel must-haves, fragrances, and more. With a focus on quality and convenience, Skysales offers an effortless shopping experience online and in-store.
Saudi
12 weeks
Retail
Support & Maintenance
Cloud-Based Optimization
Performance Monitoring
Monthly Reporting
Cloud Infrastructure
Key Objectives
Skysales faced significant challenges with their existing eCommerce support system. Their previous service provider struggled with slow response times, delayed issue resolutions, and inconsistent maintenance, which impacted their overall business efficiency. They needed a reliable partner to ensure seamless operations, proactive monitoring, and structured reporting. We are helping them with consistent support and monitoring.
Core Challenges
Inappropriate Support
Skysales was not receiving timely support, leading to frequent technical issues and disruptions. The inefficiency in managing queries resulted in operational slowdowns and customer dissatisfaction.
Slow Response & Resolution Time
Their previous system suffered from delays in identifying and resolving issues, affecting both the backend processes and user experience. This led to downtime risks and reduced platform efficiency.
Limited Performance Insights
Without regular reporting and insights, Skysales lacked visibility into system performance, making it difficult to identify trends, optimize resources, and prevent potential issues.
Results
Dedicated Support & Maintenance
We took full ownership of Skysales’ eCommerce platform, providing round-the-clock support to address and resolve issues efficiently. Our structured approach ensured smooth operations with minimal downtime.
Faster Response & Issue Resolution
By implementing an optimized ticketing system and proactive monitoring, we reduced response times and improved issue resolution speed, ensuring seamless business continuity.
Cloud-Based Optimization
We implemented cloud infrastructure to boost the platform scalability, security, and performance. Our cloud-based solutions ensured 100% system uptime and improved overall platform reliability.
Monthly Reports & Insights
We introduced structured monthly reporting, providing Skysales with key performance metrics, issue logs, and improvement suggestions. This enabled them to make informed decisions and enhance operational efficiency.
