B2B E-commerce Trends 2020 – Infographic With Statistics (Updated)

B2B eCommerce marketplaces made more attraction towards the wholesalers, as compared to the retailers and to start something online then the eCommerce platform is the stand which allows them to reach the global markets.

In most of the B2B portals, they offer different functionalities to their customers while registration that allows them to create a customer account. This way every customer will be able to get more benefits through their customized account information and with secured transactions.

In short, you can say that a B2B eCommerce portal can be a center of attraction for an online store which comes with many elements that can help you to provide your customers with promotions, discounts, and detailed products with other services like online support, coupons, and many et cetera.

This B2B eCommerce is categorized in 3 ways, which are:-

• Volume Products
• Subscription Products
• Configuration products

Embed this infographic on your site

B2B eCommerce Market Growth in the US

There are many reasons that summons out to share the ratios and here are some below which show changes over new market growth.

• Information about the product before buying is of paramount importance, this is why 93% of B2B buyers search online before buying the product
• Amongst the information the users search for on the internet, 73% of B2B buyers search for pricing information about the product
• 56% of businesses are expected to make at least half of their work-related purchases online

Shifting Trend from B2C to B2B

The new statistics share more about B2C e-commerce and have estimated it to grow more by $2.3 trillion and while you can say that is predicted B2B to grow by $7.7 trillion with a difference of 234.78%. There is little reason behind this change and those are:-

• 33% of Americans say they would consider switching companies after having dealt with poor customer service
• 64% of customers put more emphasis on getting a good customer experience than worrying about the price of the products
• An interesting and noteworthy statistics states that U.S. companies lose an average of $62 billion annually due to poor customer service

Top 10 world’s largest eCommerce markets that have made a huge response overgrowing the online business.

Every business is growing at a pace which has made a huge impact over the eCommerce world and there are few countries who have shared their vision of rising demand into the online business.

• China: $672 billion
• United States: $340 billion
• United Kingdom: $99 billion
• Japan: $79 billion
• Germany: $73 billion
• France: $43 billion
• South Korea: $37 billion
• Canada: $30 billion
• Russia: $20 billion
• Brazil: $19 billion

B2B Multichannel Marketing Challenges

Multichannel marketing is the strategy which is blended with different methods to serve the service in a different way to the targeted audience.

• There are 61% of the customers who are not able to change from one channel to another due to the valuable support services
• The marketers do lack over time and resources at some stage and this is the major cause that affects multichannel marketing
• 45% of the customers believe that retailers never give more efforts over delivering the multichannel experience rapidly
• Some marketers do feel that they lack over 45% in their talent for technologies and processes

The above are the few things and strategies which are highly focused on the prospectus of customers and interactions around the market. It has been affected because of the modern buyers who know about what exactly they want and what they are highly preferring and expecting from the experience.

B2B effectiveness of multichannel marketing

The word B2B marketing is a term that has transformed a lot in the last few years and even the marketers are focusing on controlling the buyer’s journey and process. So that they can provide them with better check out and online experience.

• Due to multi-channel marketing companies are able to form a better bond with the customers. This can be shown in the fact that multichannel shoppers spend three times more than single-channel shoppers
• Delivering a good omnichannel experience is of importance because 75% of B2B buyers purchase from the same supplier again if they had excellent omnichannel capabilities
• Seeing the benefits and the opportunities, 36% of B2B companies have started delivering an omnichannel experience to customers

Who will be targeted B2B eCommerce customers?

There are five types of eCommerce customers who are affecting the world of B2B trends and they play a really vital role in understanding what best strategies can be used to implement new techniques in your online business.

Price Fighter –

These are the customers who are really looking over the factor of price, discount, offers, and other services for which they can get the best deals over their products. Such customers help you to understand what effect can because if you want to break the market through price.

Range Buyers –

When you talk about ranges there are customers too who are looking over some particular range over products which you can express in way of price, shape, size, color, and others. These buyers and consumers make us understand what is currently in high search and demand on your online store. This will help you to rectify what options can be created to grasp more attention of the customers.

Delivery Buyers –

The process is where everything matters on delivery. It is because when your products are in the final stage of getting delivered and are on time, this service may affect your impression over the online market and service because all matters, in the end, the product is to get delivered at the doorstep on time.

Quality Fanatics –

Here the buyers are more focused on getting enthusiastic services that are highly served and delivered on the basis of quality. This is the part where every online business owner chooses to serve wisely by providing the best quality to their customers.

Traditionalists –

This is the best technique which is highly used by every online eCommerce store because making customers busy in your store due to seasons and festivals. It attracts more buyers to your site when you build a structure to make them feel the real-time shopping experience through traditions and festivals.

B2B eCommerce delivery options

The delivery process works in a way that it is mostly connected with the third-party logistics partners, which can help you with improvising services of warehousing and shipping through different technologies.

Try to create strategies which can help you to handle errors by taking prior decisions on providing better customer experience through entire checkout and delivery.

• 2-day shipping
• Same-day delivery
• Overnight shipping
• Expedited shipping
• Free in-store pickup
• LTL freight carriers
• Free shipping

Most effective B2B eCommerce online marketing channels

E-commerce business is all about making your online business visible all across the global market without having any limitations. There are a number of multichannel marketing platforms which create huge differences overreaching to the customers. B2B marketing if we look at the percentage in the infographic you will be able to understand which are preferred most to do online marketing through different channels.

The online market is an effective channel which has shown the world that it is not tough to reach customers if you have your strategies handy to express the world.

You can say more than 90% of the part is handled through a digital marketing team which makes sure that your online store is easily visible into the world on the internet. It is done through various channels to reach out to customers in different ways and this is the multichannel marketing tactic.

Following are the most preferred online marketing channels for B2B e-commerce:

• Content Marketing
• Website Visitor Identification
• Brand Partnerships
• Display Ads / Retargeting
• Organic Search
• Paid Search / PPC
• Webinars & Podcasts
• Conferences & Event Networking
• Email Marketing

How the domestic shoppers look beyond their borders when they go online

B2B customers are really aiming over quality, quantity, delivery, shipping charges, and other different options for getting better product services. If you see in the infographic you will surely get an overview of an eCommerce world through a window of global markets, how they are changing and creating a new era of business by providing services all across the globe.

Here are a few statistics to support the claim:

• 57% online shoppers made an online purchase in the last 6 months from an overseas retailer
• Overseas purchases were in the majority in all continents but one
  • Europe: 63.4%
  • Asia Pacific: 57.9%
  • Africa: 55.5%
  • Latin America: 54.6%
  • North America: 45.5%

Conclusion

The B2B market really shows you the way to make a new path for doing online eCommerce business by reaching customers with different methods of approaches through marketing techniques.

If you are looking for an answer or getting good consulting over starting an online b2b eCommerce business, you will be able to find many eCommerce, web designers and eCommerce developers who can guide you with best over eCommerce development and strategies.