Magento Website Support and Maintenance Services

Our Magento website maintenance services provide bespoke support that ensures you have a trouble-free experience with your business. When you need a Magento support agency to keep your site running smoothly, you need Magneto IT Solutions!



Why use our magento support services?

We handle all technical hurdles and craft customized solutions aligned with changing business and market needs

24/7 Support

We place a high value on customer service. That is why when you hire dedicated Magento developers like ours, you also get the necessary support needed to operate and maintain your project no matter the day or time.

Rapid response time

When you fill out a request for our Magento support company in New York or anywhere else, we jump to action. We are committed to offering the highest level of support with the lowest turnaround times so you can get back to serving your site visitors as soon as possible.

Unlimited support requests

Every business and owner is unique. We know that getting your website running optimally involves steps and processes most do not have the time to implement. That is why we are here to answer any questions you may have about bugs, getting help, or even updating with our Magento 2 support team.

Magento certified developers

Our Magento support agency includes access to experts who have trained and proven their capabilities to optimize e-commerce sites using data-driven SEO practices, engaging UI/UX design, and technical expertise that keeps your site running smoothly.

12+ Years of Experience

We have worked across many industries and market segments, implementing our skills and insights from ideation to comprehensive Ecommerce solutions. Working with our team grants you the benefit of all that insider knowledge of practical success and smooth implementation that you will not find anywhere else.

In-depth Industry Knowledge

The breadth of our project base has allowed us unique insight and intuition into the best frameworks and UI/UX that translates well with your target market. We know how to craft superior Ecommerce solutions because we have seen what does and doesn’t work.

Case studies & stories

We work together across the globe to make a world of difference


Petzone is Kuwait’s premier pet retail and distribution company. They offer a wide selection of high standard pet supplies, services, solutions and expertise to improve pet care while providing the best international brands in the market.


Powerlook is one of the fastest-growing e-commerce brands in India which offers a unique range of men’s casual wear with a shade of western touch. Magneto IT Solutions designed a website with headless architecture and used React for frontend development and Magento for backend development.


Magento support & maintenance services from the best in the business!

We are not shy about our reputation. We have worked hard for years to overcome challenges and build efficiencies so each of our clients has the best possible Magento website maintenance services and outcomes. The best way for us to grow is to provide you with superior support services like:

Installation of security patches

You’re running a business, and we’re here to help. Leave the security concerns to our expert team so we can keep your site updated and patched against unwanted bugs, thieves, and potential risks.

Upgrading with magento 2 support

Our expert team will systematically roll out the best methods to update your site into the Magento 2 environment. We will work with you to keep all your data safe during this update, so you experience as little downtime as possible.

Audit seo & serp positioning

How you rank on Google and other search engines matters a great deal to your bottom line. That is why our SEO specialists will comb through your site to fix any errors and improve the overall content, layout, and code so it can rank higher.

Optimize website performance

How quickly your website loads matters. Search engines will rank you higher, and customers will be more receptive when they don’t have to wait for extended periods while your site loads large images or other latent features.

Security maintenance

E-commerce stores need to be secure so customers feel they can safely shop. Our Magento support services will keep your site protected and updated against any potential security threats that could result in unwanted downtime or exposure.

On-demand troubleshooting

Our Magento website maintenance services are available 24/7, no matter your need. We want you to be appropriately insulated against outages, errors, and anything else preventing your customers from having a rewarding experience with your site.

Ux performance monitoring

We use industry data-driven insights to ensure each customer is able to access all parts of your site with smooth navigation that is mobile responsive.

Admin support & training

For clients who want in-depth control over their website, we provide bespoke training that ensures you have a team member capable of managing and upkeeping your site.

Malware scans & analysis

Malware is a significant threat for any website, but especially those with e-commerce features that store customer information. That is why our Magento support agency will conduct scans that eradicate malware and analyze how to prevent it in the future.

Code audit & optimization

Our trained Magento-certified developers will get into the backend code of your website to ensure everything is running to its total efficiency.

Magento extension & feature updates

Every website is unique and requires custom help. That is why we provide experienced team members who can integrate new extensions while maintaining and updating any features you need.

Magento custom theme updates

While we always want to be your first choice, we can work with any Magento site to ensure that even those customized features and themes are properly maintained so you have as little downtime as possible.

Magento bug fixes & error resolutions

In the rare event when a bug does occur, our expert team will do a deep dive to understand how the error occurred, how to resolve it quickly, and what steps need to be taken to prevent it in the future.

Our magento 2 support services process

Our Magento 2 support process is specially designed to generate results, and our Magento support packages make the entire process and support cycle completely hassle-free. Below are the critical steps that are a part of our general Magento technical support and maintenance process.


Access to your magento store & content

Our team will request access to the Magento site you own. This will include all backend and control panel assets to ensure we have met every requirement of the support you are requesting. We are more than happy to sign any mutual NDAs to ensure your absolute privacy and security at all times.


Code review

Once we are able to conduct a quick overview of your site, we will begin a comprehensive deep dive into your code. This allows us to see what issues need to be addressed when they were last modified, and how we can most effectively resolve the situation.



We will begin implementing repairs, fixes, and upgrades where applicable, formally documenting each step along the way. This ensures anyone from our Magento support services will be able to understand the complexity of the problem, so it does not occur again in the future.


Site review & testing

After we have resolved your site’s issues, we will run a complete review of your website to ensure we haven’t missed anything that could prevent your visitors from having an excellent experience. This includes testing all the functions of your site and e-commerce storefront.


Other magento services

The results we deliver

120 +

Global Team

250 +

Store Launched

$8 B+

Revenue Empowered

13 +

Years of Experience

6 +

Awards Won

client slider person name

Monica Sawyer

Owner at VP Wedding Planner

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Paul Daun

President of Diyi Technology

client slider person name

Olu Obasanjo

Shoptroniks, LLC

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Evelyne DjamatDubois

Marketing Analyst at Glazers Wholesale Distributors

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Jessica taylor

Job Recruitment Portal

Technologies we work with


Get the custom magento support & maintenance services you need

Stop wasting time trying to reinvent the wheel on your own. Hire our expert team and elevate the operation and performance of your website today!


Frequently asked questions

Why are Magento support services vital for my business?

Every Magento store is different and has many features and tasks to ensure your site is running at the best efficiency. Ensuring your Magento maintenance service needs are being met takes time and resources that could be better spent focusing on other business aspects. Using our team is simply the better choice.

What sets you apart from competitors?

We have a unique combination of experience, training, and a wonderful creative side that allows us to overcome obstacles that may stump other companies. In addition, we listen closely to your specific needs and do everything we can to create custom solutions that have lasting effects.

Can my Magento store be hacked?

Unfortunately, yes, it can. We always encourage clients to take advantage of our Magento support services because not staying up to date with the latest security patches and upgrades opens your site and customer information to possible theft or exposure.

Can you redesign my Magento store if required?

Not only will our team of expert Magento developers redesign your site, but we will also make it better! We have the expertise you need for a robust e-commerce store that engages your customers with attractive flow and design.

What will be the cost of providing Magento support and maintenance?

We offer a variety of packages ranging from regular Magento website maintenance services to comprehensive Magento 2 support during migration and upgrading. Each situation is unique and will have its own pricing requirements. We will work hard to find a solution that fits your budget and needs.

What is the difference between Magento consulting and Magento support services?

Our tailormade consulting team is there to improve your site’s performance with the features and strategies most likely to boost your sales, improve your rank, and increase visibility. Our Magento support services are there to keep your website operating at its best capacity and with the least amount of downtime.

How can I start the process?

To get started with our fantastic Magento support agency, please use any of the Contact Us buttons you see on your site. Once you have reached out, we will schedule a time to improve, repair, and streamline the maintenance and performance of your website.

Recognition from the top leading analytics agencies

Magneto IT Solutions has been repeatedly recognized by the leading analytics agencies. This is due to our endeavour in finding the perfect alignment between design, customer experience and technology.


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