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Chandrana Supermarket is a grocery 30+ stores chain that needed a structured e-commerce solution. They already had an online solution, but it was ineffective and lacked many significant features.
As a result, They approached us to develop a new solution as per the requirement. The main aim was to enhance their online grocery store performance and simplify store operations by adding new features to ensure a better experience for the end customers.
Chandrana’s one of the major issues was with their shipment system. They lacked an appropriate shipping system and needed a picker app to streamline their orders. The absence of a picker app was hampering their order placement.
The core issue faced by Chandrana supermarket was mismatched product stock. They were facing an issue with their inventory management, causing the mismatched product stock problem.
The client had trouble integrating efficient payment options for their business, making it difficult to provide a smooth payment experience for customers.
Having an appropriate delivery system is a key requirement for any grocery business. This is where Chandarana Supermarket was lacking. They needed a proper system for effortlessly managing their delivery system. Earlier, they were working the delivery process manually, causing significant issues for them.
The client’s old web pages was slow, inflexible, and expensive, leading to a poor user experience. This caused problems with speed, flexibility, and costs.
Chandrana encountered challenges implementing a loyalty program in their grocery store, recognizing its importance. They sought our assistance for a smoother experience.
The client was facing issues with location management and could not connect the customers with the store. We use Geofencing to help Chandrana communicate with the customers effectively. It helps to increase visitors and enhance customer loyalty to achieve better business outcomes.
We simplified stock management for the client by integrating an ERP system. This system allows for multi-store management and tracks stock availability by store. The ERP system streamlines the stock management process by automatically deducting stock and marking orders as completed. This ensures that stock status is accurately managed and updated in real-time to prevent discrepancies.
We created a Mega Menu for Chandrana to improve user experience by showing all options in one big panel. Mega Menus display items in a wider format with columns and rows. On the other hand, regular dropdown menus have limited space, allowing for more items to be shown at once.
Dropdown menus can only show a few items at a time. This layout organizes items into groups and subcategories. It helps grocery customers find what they need without switching pages for their shopping easier.
Chandrana’s primary objective is to improve the delivery process using picker apps to modernize manual grocery shipping. These digital apps enhance internal management by coordinating warehouses, vendors, and workforces, improving overall efficiency. When an order comes in, vendors pick up workers from various warehouses. Managers decide who works on each order based on the urgency of the order.
This system reduces errors and rework and seamlessly integrates into grocery apps for efficient delivery. We made this application Android and iOS-friendly to connect with the users better.
The Picker app efficiently handles multiple orders, automates processes, saves time, and ensures product availability, ultimately enhancing customer satisfaction. The app allows store managers to view, change, cancel, or refund orders easily. They will also receive notifications about payment and order status.
Chandrana lacked a structured shipping management system. We integrated LITTLE AFRICA, a trusted shipping partner, to simplify the process. After integrating, we followed a standard process, providing estimates customized to their needs. We used REST API and included mobile app integration for a smoother shipping process.
nGage Loyalty Program
We have created a loyalty program for Chandrana using the nGage Loyalty Program. Potential members can sign up using SMS and by filling out a form with the necessary information. Once the user registers, they can update details through the Magento Backend or nGage Portal. This system can be used with unique OTPs and does not require approval. It also simplifies updating loyalty transaction history and balances every hour.
Customers can access virtual loyalty cards with barcode-generated numbers for easy scanning from the store. Redemption can take place at checkout after SMS OTP confirmation. The system will deduct the loyalty points after confirming the sync with nGage to prevent double redemption.
The client was facing issues with their payment management. We created a special pricing and payment system to address their problem. We included ABSA and M-Pesa payment options, which allowed us to create a personalized payment link for each customer. The prices were also managed at the store level for a better experience.
Chandrana encountered difficulties in managing its webpage product catalog. We implemented a simplified and systematic approach to manage their product libraries to streamline their operations. This involved creating product descriptions, setting prices, categorizing items, and efficiently managing inventory. This system helps Chandrana share product data easily between different sales channels, making the process smoother and more organized.
The customer had problems with their order system, so we added new software to help with managing orders and inventory. For instance, if an item is out of stock, we provide a replacement and use a picker app to get approval from the customer. This system guarantees seamless order processing, with the app handling most tasks.
Eailer Chandrana struggled with a poor UI/UX process, damaging the user experience. We made the user interface easier to navigate by organizing components. We created user-friendly web pages and mobile apps to improve the user experience.
We have added a store credit feature to streamline the returns and refunds process at Chandrana. We have added an ERP system for efficiently managing orders and inventory. When a customer returns an item, the ERP system generates a credit note for partial refunds. This credit note can then be used for store credit.
However, the M-Pesa payment method is only available for full refunds and does not support partial refunds. This approach ensures a simple and smooth refund process for our customers.
Chandrana lacked a systematic return and refund process, so we streamlined it with automated solutions. We introduced a store credit feature and an ERP system for efficient order and inventory management.
When customers return items, the ERP generates a credit note for partial refunds and M-Pesa is used for full refunds. This customer-centric approach ensures a hassle-free experience. API integration allows users to easily create, manage, and resolve return requests, improving operational efficiency for their grocery business.
Chandrana’s web search platform lacked simplicity and structure, impacting user satisfaction. We integrated Algolia Search features to address this issue to enhance the product search experience. This implementation ensures swift and accurate results for every product query, improving overall efficiency.
The search results now display products and their categories, enabling users to find their desired items easily. This enhancement significantly improves the user experience by streamlining the search results.
We have added advanced sorting and filter features for Chandrana’s grocery store. It helps the end-users to get their product quickly by setting specific filters and sorting parameters for the grocery store.
We’ve implemented a user-friendly system at Chandrana’s to simplify store pickup and slot management. Customers can choose store pickup or home delivery, specifying their preferred date and time for delivery. Administrators have backend access to manage delivery labels, order cutoff times, and time slot configurations for a seamless experience. With this system, administrators are equipped with the tools to manage the pickup and delivery process efficiently, giving them a sense of control and capability.
